This website is owned and operated by Nesta Mission Studio. Full details are available below. This privacy policy explains how Mission Studio uses personal information collected via this site. We are committed to protecting your privacy and take all reasonable precautions to safeguard personal information.
1. What kind of information do we collect?
Sign-up details: If you register or sign up for Mendara, we might ask for personal information such as your name and contact details (including email address).
Feedback and surveys: We may ask you for feedback on the test version of Mendara via a survey. We may also reach out to you directly, for additional feedback or to participate in a trial.
2. What do we do with the information we collect, and what is our legal basis for this?
Sign-up details: We use your details to provide access to a waitlist and test version of Mendara, as well as surveys. Our legal basis for collecting and processing your information in this way is your consent. You have the right to withdraw your consent at any time, as described in the “Marketing” section below. Our mailing list sign-ups are managed through MailChimp, which complies with GDPR. This ensures that your information is stored and managed in line with privacy regulations.
Third-party processors: We may use third-party platforms and processors to deliver newsletters, process applications, event registrations, and manage requests related to your data and contact preferences. Our use of third-party processors is based on our legitimate interest in leveraging technology for efficiency. To protect your data, we enter into legally binding agreements with these third parties, requiring them to maintain appropriate technical and organisational safeguards.
Feedback and surveys: If you agree to give us feedback directly or complete a survey, we use this information to improve our test version of Mendara and our related activities.
General processing: We may also use your information to analyse and improve our services, customise content to your preferences, notify you of relevant updates, prevent fraud, and protect users.
Whenever possible, we anonymize or minimise the data retained for our business analysis purposes. For all types of information collected, please ensure that the details you provide are accurate and up to date. If you provide information about someone else, please make sure to get their consent first.
3. How long will we keep your information?
General principle: We keep personal information only for as long as necessary to fulfil the purpose for which it was collected. We will securely delete data once it is no longer needed for that purpose.
Consent records: We keep records of consent, and any withdrawal of consent, on file for as long as we use your data in line with that consent and for 6 years afterward.
Research: Research data will be retained according to Mission Studio’s needs and any external research requirements. Data is reviewed every 5 years to assess its continued value, and wherever possible, data is anonymized or pseudonymized.
4. Payment Processing
We use Stripe for payment processing. Stripe collects personal data, including transaction details, billing/shipping address, and payment information, to facilitate payments, prevent fraud, and comply with legal obligations. Stripe may share this data with third-party partners. For more information, please review the
Stripe Privacy Policy.
5. Marketing
If you sign up for our mailing list, we will use your details to keep you informed about the latest news and information relating to the test version of Mendara. We may also request feedback, including through our annual audience survey.
MailChimp manages our mailing list and ensures GDPR compliance. We gather statistics on email opens and clicks to monitor and improve our offerings. If you wish to unsubscribe from marketing communications, you can do so at any time by clicking the unsubscribe link in our emails.
6. Who else has access to your information?
We may share your information with partners or companies who help us operate this site and related activities. This may include companies that assist with product delivery and other initiatives. Some of these entities may process your information outside the UK; however, we ensure that any transfer of your data is protected by appropriate safeguards.
7. Security
We take steps to protect your personal information and minimise unauthorised access. If you have an account with a password, please keep it secure and do not share it.
8. Contacting us, exercising your rights, and complaints
You have the right to know what information we hold about you, correct any inaccuracies, request deletion, restrict processing, object to our use of your information, or object to automated decision-making. To exercise these rights, please contact us at missionstudio@nesta.org.uk or write to us at 58 Victoria Embankment, London EC4Y 0DS UK.
If you are dissatisfied with how your request or complaint is handled, you may contact the Information Commissioner.
9. Changes to the privacy policy
We may change this privacy policy from time to time. Please review the policy periodically for the latest information on our privacy practices.
Nesta, a company limited by guarantee registered in England and Wales with company number 7706036 and charity number 1144091. Registered as a charity in Scotland number SC042833.
Registered office: 58 Victoria Embankment, London, EC4Y 0DS.
